Thank you for shopping with us.
This Shipping Policy outlines how we process and deliver orders placed on our website.

  1. Order Processing Time

All orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be extended during peak sales seasons or periods of high order volume.

You will receive a confirmation email once your order has shipped.

  1. Shipping Areas

Our current shipping coverage:

Canada

If your location is not listed, please contact us to check if shipping is available.

  1. Shipping Methods and Delivery Times

Estimated delivery time (after order processing is complete):

Standard Shipping: 4–6 business days

Actual delivery times may vary due to weather conditions, customs inspections, or carrier delays.

  1. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

Destination

Package weight and dimensions

Selected shipping method

We may offer free shipping during promotional periods or when orders meet a minimum value requirement.

  1. Order Tracking

You will receive an email containing a tracking number once your order has shipped.

Depending on the carrier, tracking information may take 24–48 hours to update.

  1. Customs, Duties, and Taxes (International Orders)

For international shipments:

Customers are responsible for all customs duties, import taxes, or additional local charges.

tonies.com is not responsible for delays caused by customs inspections.

  1. Incorrect Address Information

Please ensure your shipping address is accurate.

Orders with incorrect addresses may experience delays or be returned.

If a package is returned due to an incorrect or incomplete address, the customer may be required to pay a re-shipping fee. 8. Lost, Stolen, or Missing Packages

If tracking shows “Delivered” but you have not received your order:

Check with neighbors or building management

Verify the delivery address

Contact the carrier

If the issue remains unresolved after 72 hours, please contact us.

We will provide assistance, but we are not liable for packages stolen after confirmed delivery.

  1. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

Carrier regulations

Hazardous materials

International regulations

We will notify you if your order cannot be shipped.

  1. Contact Us

If you have any questions about shipping or need assistance with your order, please contact:

tonies Shipping Support Team
Email: [[email protected]]

Please provide your order number so we can assist you more quickly.